Privacy policy

This Privacy Policy explains how Cupindy (“we,” “us,” or “our”) collects, uses, stores, and protects your personal data when you use cupindy.com (“the Site”).
By accessing or using the Site, you consent to the practices described in this Privacy Policy.

1. Country of Operation

Cupindy operates within the Arab Republic of Egypt and primarily serves users located in Egypt.
All processing of personal data is carried out in accordance with applicable Egyptian laws and international best practices.

2. Personal Data We Collect

We collect personal information necessary to process orders, deliver products, and provide support. This may include:

Required Information

  • Full Name – to identify you and complete your order

  • Email Address – for order updates and communication

  • Shipping Address – to deliver your items

  • Phone Number – for coordination with delivery partners

  • Payment Details – processed securely through our payment provider

  • Order History – to enhance support and service quality

Optional Information

  • Marketing preferences

  • Feedback or review submissions

  • Communication messages with our customer service

We only collect data required for completing your transaction or improving our services.

3. Payment Processing & Security

Payments made on the Site are processed securely through our licensed payment provider Paymob.

Clarifications:

  • We do not store or have access to your full credit/debit card numbers.

  • Payment details are encrypted and transmitted directly to Paymob.

  • We only receive confirmation of successful or failed transactions.

  • Customers should retain copies of transaction records and applicable policies.

4. Data We Collect Automatically

We may automatically collect technical information such as:

  • Device type

  • Browser version

  • IP address

  • Pages visited

  • Time spent on the Site

  • Cookies and tracking IDs

This information helps us:

  • Improve user experience

  • Diagnose technical issues

  • Prevent fraudulent activity

  • Deliver relevant marketing content

5. Cookies & Tracking Technologies

Cupindy uses cookies and similar technologies to:

  • Enhance website functionality

  • Remember user preferences

  • Improve performance

  • Provide targeted advertising

Users may control cookie settings through their browser or cookie consent tools available on our website.

6. Marketplace Structure & Supplier Data Handling

Cupindy operates as an online marketplace platform.
Products displayed on the Site are offered by independent Suppliers.

For the purpose of fulfilling customer orders, we may share necessary data such as:

  • Customer name

  • Delivery address

  • Phone number

  • Order details

We NEVER share:

  • Payment card information

  • Sensitive personal data

  • Any data not required for processing the order

All Suppliers are contractually required to keep your data confidential and use it strictly for fulfilling the order.

7. Consignment Stock & Order Fulfillment

Some Suppliers may temporarily provide products to Cupindy for storage and fulfillment purposes (“consignment stock”).
Cupindy handles these items exclusively for delivery and maintains order-related information for operational purposes.

Cupindy does not store or collect customer data beyond what is needed for order fulfillment.

8. Use of AI Technologies

To enhance the customer experience, Cupindy may use AI tools for:

  • Writing product descriptions

  • Improving product images

  • Generating informational content

  • Automating customer support responses

We clarify that:

  • AI-enhanced content may not be 100% perfect

  • Some details are based on Supplier-provided information

  • Cupindy performs manual checks, but minor variations may occur

Customers may report inaccuracies for immediate correction.

9. Payment Collection on Behalf of Suppliers

Cupindy may receive customer payments—online or through delivery partners—solely in its capacity as a facilitation and collection intermediary for Suppliers.

Important Clarifications:

  • These amounts do not represent product sales revenue of Cupindy.

  • Cupindy’s revenue is limited to commissions and service fees.

  • Collected funds may be used to settle amounts owed to Suppliers.

  • No banking or internal operational details are shared with customers or third parties except as required by law.

This structure protects customer rights while keeping Supplier transactions confidential.

10. Why We Use Your Personal Data

We use personal data for the following purposes:

To fulfill your order:

  • Processing payments

  • Verifying transactions

  • Picking, packing, and shipping products

  • Communicating order status

To improve customer experience:

  • Reviewing browsing patterns

  • Providing personalized recommendations

  • Enhancing website performance

For customer support:

  • Responding to inquiries

  • Managing returns and complaints

  • Handling warranty communications with Suppliers

For legal and compliance purposes:

  • Preventing fraud

  • Meeting accounting and regulatory requirements

  • Maintaining transaction security

11. Legal Basis for Processing

Cupindy may process your data under the following legal bases:

  • Contractual necessity: to process and deliver your order

  • Legitimate interest: to improve the Site, prevent fraud, and enhance customer experience

  • Consent: for receiving marketing communications

  • Legal obligations: if required by Egyptian authorities

12. Data Sharing With Third Parties

We may share personal data only with necessary parties, such as:

  • Delivery and logistics companies

  • Payment processors (Paymob)

  • IT service providers (hosting, analytics, security)

  • Marketing platforms (Meta, Google Ads – only anonymized or consent-based data)

  • Customer support systems

These third parties must process the data solely on our behalf and are legally prohibited from using it for any other purpose.

We never sell personal data.

13. Data Retention

We retain customer data only for the duration necessary to:

  • Complete your order

  • Meet legal and accounting obligations

  • Resolve disputes or support claims

Once data is no longer required, it is securely deleted or anonymized.

14. User Rights

You have the right to:

  • Request access to the personal data we hold

  • Request correction of inaccurate information

  • Request deletion of your data (unless restricted by law)

  • Withdraw consent for marketing communications

  • Object to certain types of processing

  • Request a copy of your stored data

To exercise your rights, contact us at:

📧 [email protected]

15. Protecting Your Information

We take strong measures to protect personal data, including:

  • Encrypted payment processing

  • Secure server environments

  • Regular security audits

  • Limited access to data by authorized personnel only

  • Compliance with Paymob’s security standards

However, no method of transmission over the internet is completely risk-free.

16. External Links

Our Site may contain links to external websites.
We are not responsible for their content or privacy practices.

17. Changes to This Privacy Policy

Cupindy reserves the right to update this Privacy Policy at any time.
Significant updates will be posted on this page.
Your continued use of the Site represents acceptance of any changes.

18. Contact Us

For questions, requests, or privacy concerns:

📧 [email protected]
Working Hours: 10:00 AM – 5:00 PM
(Except Fridays, Sundays, and national holidays)