We will send an email, to your email if you added it when you complete your purchase, otherwise you will get a sms message to you mobile number

Yes, for sure, you can do it through verification email or sms link. You can do it in same day of your order and before 4:00 PM.

Or just send Facebook, Instagram or Whatsapp message and we will handle.

Unfortunately, that is happened due to many reasons, such as:

- If you did not received more than one previous order.

- If you did not complete your purchasing steps.

- If we tried to reach you to confirm your order and we did not get any reply.

- If your order items less than shipping fees.

- Otherwise, please contact us to handle.

We will send an email or sms message to your email or your mobile number to inform you.

Otherwise please contact us.

We are sorry for that, unfortunately It rarely happens due to sold out of some items.

Otherwise we check your items carefully before ship it, if we noticed that there is a defect in this items, we will automatically remove it and amending your invoice by a new number.

We will notify you through your email or sms message.

Otherwise please contact us.

Shipping and delivery

we want you to have a positive experience everytime you shop with us. So for sure you can check it and open your order to be satisfy with you product quality.

We have our free shipping plan, when you order for more than LE 700, you will not pay any shipping charges.

We ship only with the best carrier companies. With low shipping charges.

- Only LE 40, for Cairo, Alexandria, Giza, Helwan, Al Sharqia, Behira, Dakahlia, Damietta, Gharbia, Ismailia, Kafr El-Sheikh, Monufia, Port Said, Qalyubia and Suez

- For other Egyptian Governorates will be calculated in check out stage.

- For Cairo, Giza and Helwan within 1-3 working days.

- Other Egyptian Governorates within 2-5 working days.

Returns and Refunds Policy

You can return your order online
by one of the following these steps:

1-Contact us via Contact page Here

Or send an email directly to

2-Send WhatsApp message via below WhatsApp icon or send directly to
01141140096. Here

3-Send Facebook or Instagram message.

Facebook message Here

Instagram message Here

4- Call us 01158080470

All items sold on cupindy, under certain conditions, can be
returned within a period of 14 days and up to 30 days for defective products
from delivery date.

Example: If I receive my product on Sunday 10th, I
have until Saturday the 10th of the next month to submit a return request.

NOTE: We accept returns up to 30 days for
defective products from the delivery date. If you face this situation, after
the 30 days we advise you to contact the manufacturer if the product has a

No, you have to return your order with the same condition
you received it with.

Sorry, returns are not possible after the 30 days return
period. If you experience issues after our return period has elapsed, you can
claim your warranty (if any) from the authorized service center of the brand.

There are no charges for shipping a product back to Cupindy in case of incorrect, defective products or damaged items through shipping carrier. Otherwise, you should pay shipping charges.

For items purchased on sale, the amount refunded will be
the exact amount paid, and not its original value.

For incorrect, defective, or damaged items, you
will also be refunded for the full cost of delivery of the returned items, once
your return is processed. For all items, the refunded amount will include the
shipping amount you were charged

After creating the return request for your item, it will
take from 1 - 4 working days only to pick it for Cairo & Giza residents It
will take 1 - 5 working days for other cities.

Incase of (Cash), the refunding methods will be one of these ways (Refund Coupon or Voucher, Bank Transfer or Deposit, Banks and Telecom Wallets) the refund timeline is 1-2 working days.

Incase of (Banks cards, Valu or Wallets Paying) refund will take up to 14 working days.

Working Hours

Working hours are from 10 am to 6 pm
All days of the week except Friday and Sunday and public holidays

- Within working hours we try hardly to reply as fast as we can, otherwise within maximum two hours.

- After working hours we will reply in the next working day,

Customer support


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